Seamless & Scalable Messaging with WhatsApp Business API
The WhatsApp Business API empowers businesses to deliver timely, personalized, and secure communication experiences at scale. From automated support to promotional messaging, this API ensures high-engagement conversations that drive customer satisfaction and business growth.
Key Features
Automated Messaging Workflows
- Set up auto-responses for greetings, FAQs, and off-hours
- Build chatbot flows for faster customer query handling
- Integrate automation with CRM, order systems, or helpdesks
Two-Way Customer Conversations
- Enable real-time chats with users over WhatsApp
- Seamlessly transition from bots to live agents
- Share text, images, documents, locations, and product cards
Broadcast & Campaign Messaging
- Send promotions, updates, and alerts to thousands of users
- Use message templates for high-volume, approved campaigns
- Personalize messages with dynamic variables and targeting
Verified Business Profile
- Establish trust with an official green check badge
- Display business info like location, website, and hours
- Offer a professional, consistent brand identity on WhatsApp
Advanced Message Analytics
- Monitor delivery, open, and response rates in real time
- Get chat logs, agent performance, and session reports
- Use insights to improve message timing and engagement
Secure & Compliant Communication
- End-to-end encryption ensures data privacy
- GDPR and data compliance built into infrastructure
- Role-based access and webhook controls for accountability
Multi-Agent Inbox & Routing
- Assign chats to different teams or agents automatically
- Manage high-volume conversations with ease
- Support simultaneous users from a shared inbox platform
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